Administrative Assistant and Executive Assistant
Our Executive Admin and PA Certification Level 3 is an in-depth course tailored for those seeking to excel as an administrative assistant or executive assistant. This online program covers key administrative skills, starting with an Introduction to the PA Role and practical lessons in Diary Management, Business Letter Writing, and Composing Faxes, Memorandums, and Emails.
You’ll also learn essential Telephone Skills, Hotel and Travel Arrangements, and managing Filing Systems. Key modules include Time Management Skills, Invoicing and Petty Cash Management, and handling Customer Care and Customer Complaints efficiently. The course also focuses on Work Planning, Document Presentation, and Proofreading, helping you develop a strong eye for detail and organization.
You’ll enhance your technical skills with Typing and Audio Transcription, as well as learning how to organize Effective Meetings and use software like Microsoft Outlook, Excel, PowerPoint, and Word. By the end of this course, you’ll be well-versed in Customer Communication, Reception Skills, and more, ensuring you’re fully equipped to succeed in an administrative or executive assistant role.
The following is covered in detail, plus much more:
- The key responsibilities and duties that your team member will perform as a PA or administrative assistant;
- How to effectively manage diaries and make business travel arrangements, including scheduling appointments, booking travel and accommodation and cross-referencing information;
- Tips on writing and composing professional business documents, including letters and e-mails; How to communicate by telephone in an efficient and professional manner;
- Time management skills and how to improve productivity by effectively prioritizing and delegating, as well as how to plan work in the most efficient manner;
- Customer service and how to provide the best possible care for both the customers and the stakeholders of the business, as well as how to appropriately deal with customer complaints and liaise with customers at Reception;
- Dealing with the financial elements of a PA/administrative role, such as how to invoice and handle petty cash;
- How to proofread and professionally present different types of documents;
- Tips on how to set up and run an organized filing system, by effectively categorizing and structuring;
- Working with key office software, such as Microsoft Outlook, PowerPoint, Excel and Word.
- How to organize and execute meetings, in order to achieve the best results;
- Tips on how to improve typing and audio skills.
Modules:
Module 1: Introduction to the PA Course
Module 2 : Diary Management
Module 3 : Business Letter Writing
Module 4 : Composing Faxes, Memorandums and Emails
Module 5 : Telephone Skills as a PA
Module 6 : Hotel and Travel Arrangements
Module 7 : Filing Systems
Module 8 : Time Management Skills
Module 9 : Invoicing and Petty cash
Module 10 : Customer Care
Module 11 : Customer Complaints Management
Module 12 : Work Planning
Module 13 : Document Presentation and Proofreading
Module 14 : Confidence Building Module
Module 15: Typing and Audio Skills to Proficient Level (or further if you already Touch Type/Audio Transcribe)
Module 16: How to Organise Effective Meetings
Module 17: How to use Microsoft Outlook
Module 18: How to use Excel – the Basics
Module 19 : How to use PowerPoint (Basics)
Module 20 : Word Processing with Microsoft Word
Module 21 : Customer Communication and Reception Skills
Estimated learning time: 17 hours
The below video describes the Difference Between a Personal Assistant and an Executive Assistant:
There are plenty of benefits in taking the Level 3 Executive Admin and PA Certification:
- The structured certification can help to accelerate the team member’s career;
- As there are no entry requirements, your team member needn’t worry about having the right qualifications, in order to apply;
- Students can study at their own pace, in a place and at a time that suits them;
- Upon completion of the course, students can print off their own certificate which is recognized by leaders in the industry.
How long will I have access to the course material?
Typically, you will have access to the course material for Life-time except for a few that have one year access validity. Please refer to the course description or contact us for more information.
Will I receive a certificate upon completion of the course?
Yes, upon completion of the course, you will receive a certificate of completion. The certificate will indicate that you have successfully completed the course.
Are there any requirements to take the course?
There are no formal requirements for taking our courses.Any interested individual can take them
Is there a time limit for completing the course?
Typically, there is no time limit for completing the course. All our courses are completely self-paced allowing you to study at your own pace.
Is there a test at the end of the course?
Yes you need to take a simple assessment at the end of the course to avail the completion certificate
What happens if I fail the test?
We can reset the test any number of times you want.
Is there a sample Certificate to preview?
Below screenshot for reference
Access: