This course is a guide for those keen on filling in as any sort of executive in an office setting. This incorporates individual collaborator (PA) and secretarial positions. It’s likewise ideal for the individuals who right now stand firm on authoritative situations and need to extend their abilities to acquire new tips and deceives. In every module, the course will assess a particular ability that is fundamental in each authoritative position. We will go overbroad abilities, like client correspondence and trust in the working environment, just as more explicit abilities, for example, business composing and helpful PC applications. Members in this course will get important data that is straightforwardly appropriate to any managerial position. Regardless of whether they be as a PA or a secretary, occupations in an organization manage numerous parts of a business. Representatives in these positions need to manage ranking staff and clients, just as different organizations. To do so successfully, they need to have a wide exhibit of abilities that address every one of these territories. This course offers a more profound glance at these important capacities and leaves understudies ready to do their organization occupations effortlessly, expertise and certainty.
What You Will Learn:
- Valuable skills that will help in any administrative position
- How to use Microsoft Outlook and Excel
- How to communicate with senior staff
- How to communicate with customers and clients in a professional manner
- How to manage your time and keep organised in your job
Course Modules/Lessons
- Module 01: Introduction and Calendar Management
- Module 02: Writing Letters, Faxes and Emails in a Business Setting
- Module 03: Telephone Skills and Building Your Self-confidence
- Module 04: Making Travel Arrangements and Invoicing
- Module 05: Time Management and Efficient Filing
- Module 06: Customer Care and Dealing with Complaints
- Module 07: Planning Ahead, Presenting and Proofreading
- Module 08: Typing and Word Processing
- Module 09: A Quick Look at Microsoft Outlook and Excel
- Module 10: Organising Meetings and Effective Communication
Estimated course learning time: 9 hours
Benefits of Taking This Course:
- Gain significant abilities that are alluring to managers
- Gain tips and deceives that are valuable in the work environment and can help you do your work all the more viably
- Find out about all that a PA or secretarial occupation involves
- Figure out how to direct business on the web, on the phone and face to face
- Improve your trust in the working environment to empower you to improve as a representative
How long will I have access to the course material?
Typically, you will have access to the course material for Life-time except for a few that have one year access validity. Please refer to the course description or contact us for more information.
Will I receive a certificate upon completion of the course?
Yes, upon completion of the course, you will receive a certificate of completion. The certificate will indicate that you have successfully completed the course.
Are there any requirements to take the course?
There are no formal requirements for taking our courses.Any interested individual can take them
Is there a time limit for completing the course?
Typically, there is no time limit for completing the course. All our courses are completely self-paced allowing you to study at your own pace.
Is there a test at the end of the course?
Yes you need to take a simple assessment at the end of the course to avail the completion certificate
What happens if I fail the test?
We can reset the test any number of times you want.
Is there a sample Certificate to preview?
Below screenshot for reference